Payment & Security
At Brightanova, we prioritise the security of your transactions. All payments are processed securely through PayPal, a trusted global payment provider.
1. Security You Can Trust
Your information is safeguarded at every stage:
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SSL Encryption: All transactions are encrypted with bank-level security.
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PCI-DSS Certified: Fully compliant with international payment standards.
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No Storage of Payment Data: We do not store your banking or card details.
PayPal also provides buyer protection, ensuring reimbursement if your order does not match its description.
2. Accepted Payment Methods
We accept payments exclusively via PayPal:
| Payment Type | Accepted Cards / Wallets |
|---|---|
| Bank Cards | Visa, Mastercard, Maestro |
| Digital Wallet | PayPal account |
Important: Payment is charged immediately upon order confirmation.
3. Pricing Transparency
| Element | Details |
|---|---|
| Currency | British Pounds (GBP) only |
| Total Price | Final price including VAT — no hidden fees |
| Foreign Payment | Automatic conversion by your bank |
4. Payment Process
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Cart: Select your preferred lamp(s) — ceiling, wall, or outdoor.
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Review: Confirm your delivery address and total amount.
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Payment: You are securely redirected to PayPal to complete the transaction.
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Confirmation: Receive an instant email with your order number.
If you do not receive confirmation, contact support@Brightanova.com.
5. Legal Compliance & Consumer Rights
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Data Protection: All personal information is handled according to UK GDPR.
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Right of Withdrawal: You may cancel your order within 14 days in line with UK consumer law.
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Transaction Monitoring: Payments are monitored in accordance with PayPal standards.
Frequently Asked Questions
Q: Can I pay via bank transfer?
A: No, PayPal is the only accepted method to ensure secure transactions.
Q: Are there additional charges from Brightanova?
A: No, the price you see at checkout is the total amount payable.
Q: My payment was declined. What should I do?
A: Verify your PayPal balance or contact your bank for assistance.
Need Assistance?
For questions before or during payment:
📞 Phone: +44 7598 328055 (Mon–Fri, 9:00 AM – 5:00 PM GMT)
📧 Email: support@Brightanova.com
Our team is ready to guide you efficiently and securely.