FAQ
🛒 Orders & Payments
Q: What payment methods do you accept?
→ We accept PayPal only, including Visa, Mastercard, Maestro, or PayPal account, ensuring secure transactions.
Q: My payment was declined, what should I do?
→ Please check your PayPal balance and card limits. If the issue persists, contact PayPal UK or your bank.
Q: Can I pay by bank transfer or cheque?
→ No, PayPal is the only accepted method to safeguard your financial information.
🚚 Shipping
Q: What are the delivery costs and times?
→ Free delivery across the UK
→ Typical delivery: 5–8 business days (1–2 days handling + 4–6 days transit)
Q: Can I track my order?
→ Yes! You will receive a tracking number via email as soon as your order is dispatched.
🔄 Returns & Refunds
Q: How do I return a product?
→ Follow these steps:
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Contact us within 14 days at support@Brightanova.com.
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For defective items, submit photos/videos within 7–14 days.
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Return the product in its original packaging (non-defective items must be resalable).
Q: When will I receive my refund?
| Return Type | Refund Time |
|---|---|
| Defective Product | 5 business days |
| Change of Mind | 7 business days |
Q: Are sale items refundable if defective?
→ Yes. Customers retain legal warranty rights even for discounted products.
⚡ Products & Warranty
Q: What does the warranty cover?
→ Manufacturing defects such as faulty wiring or broken parts on delivery.
Exclusions:
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Accidental damage (drops, water exposure, power surges)
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Normal wear or unauthorized modifications
Q: How do I check product dimensions?
→ Refer to the product technical sheet or contact support@Brightanova.com with the product reference.
📞 Customer Service
Q: When can I contact you?
→ Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Contact Details:
📧 Email: support@Brightanova.com (response within 24 business hours)
📞 Phone: +44 7598 328055
Q: Where can I find your legal information?
→ See our Legal Notice:
RUEELIGHTING CO., LTD
61 Bridge Street, Kington, HR5 3DJ, United Kingdom
Company & VAT numbers available upon request